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DEALERSHIP SERVICE & SALES TELEPHONY

High-Converting AI Voice Calling for Auto Dealerships & Service Centers

Boost fixed-ops revenue and capture every car buyer lead. Movya.AI voice agents handle dealership service appointment scheduling, periodic maintenance reminders, safety recall outreach, and test-drive bookings with direct DMS (CDK, Reynolds & Reynolds) integration.

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Sub-500ms Voice Latency 24/7 Zero Hold Telephony Direct CRM/ERP Bi-directional Sync

Industry Impact

Automotive & Dealerships Benchmarks

+32%

Service Bay Utilization

98%

Inbound Sales Lead Capture

< 75s

Average Booking Time

+24%

Fixed-Ops Revenue Increase

Key Integrations Ready:

CDK GlobalReynolds & ReynoldsXtimeDealerSocketVinSolutionsDealer.com

COMMUNICATION BOTTLENECKS

Why Traditional Calling Fails in Automotive & Dealerships

Manual phone calls and outdated IVR menus cause operational friction, lost revenue, and strained customer relationships.

Lost Service Department Phone Calls

Service advisors answering phones while attending to walk-in lane customers results in high call abandon rates.

Impact: Car owners take their lucrative brake, tire, and oil service to independent aftermarket shops.

Missed Scheduled Maintenance & Recall Outreach

Dealerships fail to consistently call thousands of past vehicle buyers for 30k/60k mile maintenance and manufacturer recalls.

Impact: Hundreds of thousands in lost fixed-ops dealership service revenue.

Slow Inbound Test-Drive Lead Response

Car shoppers calling about vehicle inventory on Saturday morning wait on hold or get transferred to unavailable sales reps.

Impact: Car buyers visit a competing dealership down the road.

INDUSTRY USE CASES

Voice Calling Automations Built for Automotive & Dealerships

Explore dedicated voice workflows engineered specifically for real-world automotive & dealerships calling requirements.

Deploy Custom Agent

Inbound Telephony#1

24/7 Service Appointment Booking

DMS Integrated Service Scheduling

Enables vehicle owners to book service appointments over the phone anytime with live DMS service advisor calendar sync.

Trigger: Customer calls dealership service department

AI Action: Identifies vehicle VIN/make/model, captures requested maintenance (oil, brakes, inspection), and books DMS bay slot.

Syncs With:

CDK GlobalReynolds & ReynoldsDealerSocketXtime

Outbound Telephony#2

Periodic Maintenance & Oil Change Reminders

Proactive Fixed-Ops Revenue Outreach

Dials past vehicle buyers to keep maintenance intervals up to date, driving predictable service department revenue.

Trigger: Vehicle due for 6-month or 10k-mile service in dealership CRM

AI Action: Calls car owner, mentions vehicle model and mileage milestone, and schedules service appointment with loaner car option.

Syncs With:

XtimeDealerSocketCDK Drive

Outbound Telephony#3

Manufacturer Safety Recall Outreach Calls

Automated Safety Compliance Telephony

Rapidly contacts car owners regarding critical manufacturer safety recalls and schedules bay time.

Trigger: OEM issues safety recall bulletin for specific VIN batch

AI Action: Calls affected vehicle owner, explains recall details, verifies parts in stock, and books complimentary service repair.

Syncs With:

NHTSA Recall DBDMS DatabaseTwilio Voice

Inbound Telephony#4

New & Used Vehicle Inventory Inquiries

Real-Time Showroom Stock Verification

Answers prospective car buyers with accurate inventory pricing, package options, and color availability.

Trigger: Car buyer calls inquiring about a specific car listing

AI Action: Looks up stock number or trim level in inventory DB, confirms availability, and offers priority test-drive reservation.

Syncs With:

Dealer.comvAutoSalesforce Auto

Bi-directional Telephony#5

VIP Test-Drive Scheduling & Sales Follow-up

Showroom Appointment Lock

Schedules showroom test drives seamlessly, ensuring vehicle is washed and staged for the buyer's arrival.

Trigger: Interested buyer submits web test-drive form or calls showroom

AI Action: Coordinates preferred date/time, assigns dedicated sales specialist, and texts showroom directions and parking pass.

Syncs With:

DealerSocketVinSolutionsGoogle Calendar

Outbound Telephony#6

Vehicle Service Ready & Pickup Notification

Automated Customer Status Outreach

Notifies customers the moment their vehicle is ready for pickup, reducing service loaner vehicle turnaround time.

Trigger: Service technician marks repair order (RO) complete in DMS

AI Action: Calls customer, informs them vehicle is washed and ready for pickup, recites total invoice, and sends payment link.

Syncs With:

CDK GlobalSunbitStripe

STEP-BY-STEP TELEPHONY JOURNEY

Example Call Workflow: Inbound 30,000-Mile Service Booking & Loaner Vehicle Reservation

A vehicle owner calls the dealership on Friday evening to schedule a 30k-mile maintenance service with a loaner car.

Workflow Sequence:

Actor: Voice AI

Inbound Call & Vehicle Recognition

Step 1 of 5

Telemetry & Action:

Answers in <300ms. Matches caller phone number to customer profile and 2023 Honda CR-V in DMS.

Conversational Audio Transcript:

“Thank you for calling Metro Honda Service. I see you're calling about your 2023 Honda CR-V. Are you looking to schedule maintenance, check recall status, or speak with an advisor?”

TANGIBLE ROI